Toyota RAV4 (XA50) 2019-2024 Owners Manual: Emergency assistance

Safety Connect

Safety Connect is a subscription- based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Toyota's designated response center, which operates 24 hours per day, 7 days per week.

Safety Connect service is available by subscription on select, telematics hardwareequipped vehicles.

By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.

System components

Type A

1. Microphone
2. "SOS" button
3. LED light indicators

Type B

1. Microphone
2. "SOS" button
3. LED light indicators

Services

Subscribers have the following Safety Connect services available:

• Automatic Collision Notification*

Helps drivers receive necessary response from emergency service providers.

*: U.S. Patent No. 7,508,298 B2

• Stolen Vehicle Location

Helps drivers in the event of vehicle theft.

• Emergency Assistance Button ("SOS")

Connects drivers to response-center support.

• Enhanced Roadside Assistance

Provides drivers various on-road assistance.

Subscription

After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.

A variety of subscription terms are available for purchase. Contact your Toyota dealer, call the following appropriate Customer Experience Center or push the "SOS" button in your vehicle for further subscription details.

• The United States
  1-800-331-4331
• Canada
  1-888-869-6828
• Puerto Rico
  1-877-855-8377

â– Safety Connect Services Information

• Phone calls using the vehicle's Bluetooth technology will not be possible when Safety Connect is active and in use.

  Bluetooth is a registered trademark of Bluetooth SIG, Inc.

• Safety Connect is available beginning Fall 2009 on select Toyota models (in the contiguous United States only). Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support.

  Enrollment and Telematics Subscription Service Agreement are required. A variety of subscription terms are available; charges vary by subscription term selected and location.

• Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location are available in the United States, including Hawaii and Alaska, Puerto Rico and Canada, and Enhanced Roadside Assistance are available in the United States, Puerto Rico and Canada.
• Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and Enhanced Road Assistance are not available in the U.S. Virgin Islands.

  For vehicles first sold in the U.S.

  Virgin Islands, no Safety Connect services will function in or outside the U.S. Virgin Islands.

• Safety Connect services are not subject to section 255 of the Telecommunications Act and the device is not TTY compatible.

â– Languages

The Safety Connect response center will offer support in multiple languages.

The Safety Connect system will offer voice prompts in English, Spanish, and French. Please indicate your language of choice when enrolling.

â– When contacting the response center

You may be unable to contact the response center if the network is busy.

Safety Connect LED light Indicators

When the engine switch is turned to ON, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active.

The following indicator light patterns indicate specific system usage conditions:

• Green indicator light on = Active service
• Green indicator light flashing = Safety Connect call in process
• Red indicator light (except at vehicle start-up) = System malfunction (contact your Toyota dealer)
• No indicator light (off) = Safety Connect service not active

Safety Connect services

â–  Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center. The responding agent receives the vehicle's location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.

â–  Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Customer Experience Center at 1-800-331-4331 in the United States, 1-877-855- 8377 in Puerto Rico or 1-888- 869-6828 in Canada, and follow the prompts for Safety Connect to initiate this service.

In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle.

Further information is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

â–  Emergency Assistance Button ("SOS")

In the event of an emergency on the road, push the "SOS" button to reach the Safety Connect response center. The answering agent will determine your vehicle's location, assess the emergency, and dispatch the necessary assistance required.

If you accidentally press the "SOS" button, tell the response-center agent that you are not experiencing an emergency.

â–  Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already included warranty-based Toyota roadside service.

Subscribers can press the "SOS" button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

Safety information for Safety Connect

Important! Read this information before using Safety Connect.

â–  Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a lowpower radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.

In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and international standards bodies.

• ANSI (American National Standards Institute) C95.1 [1992]
• NCRP (National Council on Radiation Protection and Measurement) Report 86 [1986]
• ICNIRP (International Commission on Non-Ionizing Radiation Protection) [1996]

Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scientists, engineers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in addition to those standards.

â– Free/Open Source Software Information

This product contains Free/Open Source Software (FOSS). The license information and/or the source code of such FOSS can be found at the following URL.